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Report: Federal Health Exchange Created Using Decade-Old Technology

HeadlineOct 18, 2013

In the United States, the new government health insurance marketplace continues to be plagued with glitches. Now there are reports the new federal healthcare exchange was made using decade-old technology that may require a complete overhaul. USA Today reports: “Recent changes have made the exchanges easier to use, but they still require clearing the computer’s cache several times, stopping a pop-up blocker, talking to people via Web chat who suggest waiting until the server is not busy, opening links in new windows and clicking on every available possibility on a page in the hopes of not receiving an error message.” The Wall Street Journal says the federal healthcare marketplace website is feeding insurers flawed data, including “duplicate enrollments, spouses reported as children, [and] missing data fields.” One analytics firm said just over a fourth of more than 200,000 people who started the registration process on Monday and Tuesday actually finished. That’s up from 10 percent of people in the first week.

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