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Hotline Workers at Nat’l Eating Disorder Association Are Being Replaced by Chatbot

HeadlineMay 31, 2023

Fears are growing around AI’s threats to the workforce. Starting tomorrow, June 1, hotline operators at the National Eating Disorders Association are scheduled to be replaced by a “wellness chatbot” named Tessa. Workers say executives at the organization moved to fire them and replace them with AI in retaliation for unionizing.

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