Contractors involved in the troubled rollout of the nation’s new healthcare exchanges appeared before Congress on Thursday to face questioning from lawmakers. The online portal for uninsured Americans in 36 states has been marred by crashes, glitches and system failures since it went live earlier this month. Cheryl Campbell of the firm CGI Federal vowed improvements in the coming weeks.

Cheryl Campbell: “The system will continue to improve. From our perspective, as painful as it sounds — I know that the experience has been a difficult experience — the system is working. People are enrolling, but people will be able to enroll at a faster pace, the experience will be improved as they go forward, and people will be able to enroll by the December 15 time frame.”